At Sawer138, your privacy is not merely a legal obligation — it is our sincere commitment to every member. This document clearly explains how we collect, use, store, and protect your personal data while you use our platform.
We invest in the latest technology and maintain transparent policies to ensure your personal information is always protected.
All data transmitted between your device and sawer138 servers is protected with SSL/TLS 256-bit encryption — the same standard used by banking institutions and global security agencies. No outside party can read your data while in transit.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 monitoring. Each database is encrypted at rest to prevent unauthorised access even in the event of a physical breach.
Access to members' personal data within Sawer138's internal systems is restricted to staff who genuinely require it to perform their duties. The "least privilege" principle is enforced and every access is recorded in audit logs stored securely.
Sawer138 has never and will never sell, rent, or lend your personal data to any third party for marketing purposes. Your information belongs to you — we only use it to provide you with better service.
The Sawer138 Privacy Policy is developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all data protection principles prescribed by law, including the principles of lawful processing, transparency, purpose limitation, and data integrity.
The sawer138 security system undergoes regular independent audits by accredited third parties. Any identified vulnerabilities are addressed promptly. We also conduct penetration testing to ensure our platform's defenses remain robust at all times.
Sawer138 takes seriously the trust you place in us when you register and use our gaming platform. This Privacy Policy is crafted to clearly and transparently explain how we handle your personal data — from the moment you create an account to the day you close it.
This document applies to all users who access the Sawer138 website, use our mobile app, or interact with any service we offer. By using our platform, you acknowledge that you have read and understood this policy.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy of ours. Together, these three documents form a comprehensive protection framework for every sawer138 member.
We collect your personal data through several means — directly when you provide it to us, automatically as you use the platform, and in some cases, through trusted third parties. The following are the categories of data we collect:
| Data Category | Example Information | Primary Purposes |
|---|---|---|
| Identity | Full name, date of birth, IC/passport number | Identity Verification (KYC) |
| Contact | Email address, phone number | Communication & Account Security |
| Financial | Bank account number, bank name, e-wallet | Deposit & Withdrawal Processing |
| Technical | IP address, device type, web browser, OS | Platform Security & Improvement |
| Usage | Game history, login activity, preferences | Personalized user experience |
| Location | Country, state (based on IP) | Regional Legal Compliance |
We do not collect sensitive data such as health information, religious beliefs, or political views unless specifically required by applicable law. You are not obligated to provide all requested data; however, failure to provide certain information may limit our ability to deliver our services in full.
Every piece of data we collect is used for legitimate and reasonable purposes. We do not process your data arbitrarily. The following are the primary purposes for which your personal data is used at sawer138:
We always ensure that the purpose of data processing is aligned with your reasonable expectations as a member. Should we wish to use your data for a new purpose that differs from the original, we will notify you in advance and, where required, seek your renewed consent.
Sawer138 understands that your trust depends on the confidence that your information will not fall into the wrong hands. We do not share your personal data except in the following limited and strictly controlled situations:
Sawer138 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognize you on return visits and ensure the platform runs smoothly.
The types of cookies we use are as follows:
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the Sawer138 platform. For more information on managing cookies, refer to your web browser's help documentation.
Sawer138 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure.
While we take all reasonable measures, no system can guarantee 100% absolute security. In the event of a data security incident involving your personal data, we will notify you and the relevant authorities as required by law within the prescribed timeframe.
Sawer138 retains your personal data only for as long as necessary for the purpose it was collected, or as required by applicable law. Once that period expires, your data will be securely deleted or anonymized.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Throughout active account + 5 years | Legal Compliance & Audit |
| Transaction Records | 7 years after transaction | AML & Tax Requirements |
| Security Logs | 2 years | Security Incident Investigation |
| Marketing Data | Until consent is withdrawn | Based on your consent |
| Cookie Data | Up to 12 months | Platform functionality & analytics |
When your account is closed at your request, we will delete or anonymise your personal data within 30 days, except for data that must be retained to fulfil our legal obligations. You may request a report on data we still hold after account closure.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own policy, you have the following rights regarding the personal data we hold. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.
If your data is inaccurate or incomplete, you may request a correction from us at any time.
You may request deletion of your data when it is no longer required, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes or other non-essential purposes.
Under certain circumstances, you may request that we temporarily restrict the processing of your data.
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact our privacy team via email at the address stated in the "Contact Us" section below. We will verify your identity before processing any request to ensure the security of your data.
The sawer138 platform is exclusively for individuals aged 18 years and above only. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.
Our rigorous KYC (Know Your Customer) process, which requires verification of official identification documents, is our primary mechanism for preventing underage individuals from accessing the platform. We continuously improve our age verification process to ensure its effectiveness.
Sawer138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or technological developments. We are committed to notifying you of any material changes.
When we make amendments to this policy, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the sawer138 platform after being notified of any changes will be considered your acceptance of those amendments.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist you.
Before filing a formal complaint with the Malaysia Department of Personal Data Protection, we encourage you to contact us first so we have the opportunity to resolve any issues directly and efficiently. We take every piece of feedback seriously and will make every effort to resolve your concerns to your satisfaction.
For issues related to your account, transactions, or gaming, please visit our FAQ comprehensive page or contact our customer support team, which operates 24 hours a day, 7 days a week.